Orders placed through our B2B portal or e‑commerce platform may be cancelled without penalty if the cancellation request is submitted before the order enters the "Processing" or "Awaiting Shipment" status in your account dashboard.
To cancel, logged‑in business account users may:
Use the "Cancel Order" option in the Order Details section of their account.
Submit a written request via the B2B support ticket system.
Refunds for cancelled orders will be issued to the original payment method within 7–10 business days.
2. Cancellation of Custom or Configured Orders
For custom‑built, engraved, configured, or bulk orders marked as "Non‑Cancelable" during checkout, cancellation is only permitted within 24 hours of order placement, subject to a 10–25% administrative fee depending on procurement progress.
After this window, such orders are considered final and cannot be cancelled.
3. Cancellation After Processing / Before Shipment
If an order has moved to "Processing" but has not yet shipped, a cancellation may still be requested but is subject to review and a possible restocking fee (typically 5–15%) if items have been pulled from inventory or pre‑packaged.
Approval is at the discretion of Vigour Agritech Solutions Pvt. Ltd. and will be communicated within 1 business day.
4. No Cancellation After Shipment
Once an order status changes to "Shipped", it can no longer be cancelled.
Businesses may instead initiate a return upon receipt, subject to the B2B Return Policy (see below).
5. Automated vs. Manual Approval
Cancellation requests submitted through the B2B portal for standard, non‑custom items are typically automated and confirmed immediately.
Requests involving custom items, large volumes, or special pricing will be reviewed manually by a B2B account specialist.
