Vigour Leap B2B E-Commerce Platform and Mobile Application

Privacy Policy for Vigour Agritech Solutions Pvt. Ltd. B2B E-Commerce Platform and Mobile Application

1. Introduction

Vigour Agritech Solutions Pvt. Ltd. ("we," "us," "our," or the "Service Provider") operates the Vigour Leap mobile application (the "Application"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Application and the choices you have associated with that data.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy applies to all users of our Application.

By using the Application, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

2.1 Automatically Collected Information

When you use the Application, we may automatically collect certain information about your device and usage patterns, including:

Device Information: Your mobile device's Internet Protocol (IP) address, operating system type and version, unique device identifiers, and mobile network information.
Usage Data: Information about your interaction with the Application, such as the pages or features you access, the time and date of your visit, the time spent on those pages, and your clickstream activity.

2.2 Location Information

With your consent, we collect and process precise or approximate location data from your device. We use this information to:

Provide Location-Based Services: To offer personalized content, relevant recommendations, and services that are specific to your geographic area.
Analyze and Improve the Application: To understand user behavior in different regions, identify trends, and enhance the overall performance and functionality of our services.
Support Third-Party Services: To transmit anonymized location data to external service providers who assist us in improving and optimizing the Application. This data does not identify you personally.

You can enable or disable location services at any time through your device settings.

2.3 Information You Provide Directly

To access certain features of the Application, you may be required to provide us with personally identifiable information. This information is essential for the functionality of our services, including user registration, KYC verification, payment processing, and order fulfillment. The categories of data we collect include:

Category of Data	Specific Data Points	Purpose of Collection
Identity & Profile Information	Full Name, Email Address, Mobile Number, Shop/Business Name	To create and manage your user account, verify your identity, and enable communication regarding your account and transactions.
Financial Information	Bank Account Number, IFSC Code, PAN Number, GSTIN Number	To facilitate payment processing, set up e-NACH mandates, perform KYC verification as required by law, and generate tax-compliant invoices.
Compliance & KYC Documents	Fertilizer License Number, Images of License Documents, MSME, Profile Photos, Uploaded KYC Documents	To comply with applicable legal and regulatory requirements (such as fertilizer sale regulations) and to verify the authenticity of your business and identity.
Transactional Information	Cart Contents, Order History, Delivery Address	To process your orders, arrange for delivery, manage your order history, and provide customer support.
Technical Information	Device Push Notification Token, Authorization Tokens	To send you important notifications about your orders and payments, and to maintain a secure and persistent session while you are logged in.

3. How We Use Your Information

Vigour Agritech Solutions Pvt. Ltd. uses the collected data for the following purposes:

To Provide and Maintain our Service: Including to facilitate user registration, process transactions, and manage orders.
To Improve, Personalize, and Develop our Service: To understand how users interact with our Application, to personalize your experience (e.g., by providing location-specific content), and to develop new features and functionality.
To Communicate With You: To send you important information, such as updates to our terms and policies, order confirmations, payment notifications, and customer service messages. We may also send you marketing communications, but you will have the option to opt-out of these.
To Comply with Legal Obligations: To perform KYC checks, maintain records for regulatory compliance, and respond to lawful requests from public authorities.
To Protect Rights and Prevent Fraud: To investigate, prevent, and address potential fraud, unauthorized use of the Application, violations of our terms, and other illegal or harmful activities.

We do not use Artificial Intelligence (AI) technologies to process your personal data or to provide automated features within the Application.

4. Sharing of Your Information

We may share your personal information in the following situations:

With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who work on our behalf and need access to your information to perform business functions for us (e.g., cloud storage providers, payment processors, analytics providers). These parties are contractually obligated to protect your data and use it only for the purposes we specify.
For Legal Reasons: We will disclose your information if required to do so by law (e.g., in response to a subpoena or court order) or if we believe in good faith that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend our rights or property.
- Prevent or investigate possible wrongdoing in connection with the Application.
- Protect the personal safety of users of the Application or the public.
With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect the information or pursuant to your consent.

The Application uses third-party services that have their own privacy policies. We encourage you to review their policies:

Google Play Services

We only share aggregated, anonymized data with third parties for analytics and improvement purposes. This data cannot be used to identify you.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax, accounting, or KYC laws), resolve disputes, and enforce our legal agreements and policies.

If you wish to request the deletion of the personal data you have provided through the Application, please contact us at payid@vigouragritech.com. We will respond to your request within a reasonable timeframe.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access, update, or delete the information we have on you.
The right of rectification. You have the right to have your information corrected if it is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your personal data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of your information in a structured, machine-readable, and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.

To exercise any of these rights, please contact us at customercare@vigouragritech.com.

Opt-Out of All Data Collection: You can stop all collection of information by the Application by uninstalling it. You may use the standard uninstall processes available on your mobile device or via the mobile application marketplace.

7. Children's Privacy

Our Application is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at payid@vigouragritech.com.

8. Security

The security of your information is important to us. We employ a variety of industry-standard security measures, including physical, electronic, and procedural safeguards, to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures are designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Application after any modifications indicates your acceptance of the updated terms.

10. Contact Us

If you have any questions about this Privacy Policy, the practices of this Application, or your dealings with us, please contact us:

For General Privacy Inquiries: customercare@vigouragritech.com
For Data Deletion Requests: payid@vigouragritech.com